Important Hotel Receptionist Interview Questions

The title hotel receptionist is attributed to the person who is specifically employed by a hotel to greet visitors. He or she is responsible for welcoming guests as they arrive in a hotel premises. The hotel industry is currently one of the most promising and lucrative sector in an economy. It is rapidly developing and adapting to the requirements of our modern lifestyle. Nowadays there is wide range of employment opportunities in this field. If you wish to secure a decent receptionist job then you must prepare yourself to answer following questions which are listed as under.1. Can you please tell us about the roles and responsibilities of a hotel receptionist?The business related responsibilities that a receptionist has to perform include answering visitor inquiries about a hotel and its services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones, filing, records keeping, keyboarding and performing a variety of other office tasks, such as faxing or emailing.2. Please elaborate about occupation specific tasks that you have performed in your previous organization?In my previous Hotel I use to perform various important tasks. The occupation specific tasks that I performed include welcoming guests, dealing with room bookings, cancellations and handling general requests made by guests during their stay. I also handled telephone inquiries, managed customer relations and provided exemplary services.3. If there is any unsatisfied and irate customer. How do you handle him or her?Unsatisfied customers are part and parcel of running a hotel. It is very important for any hotel to satisfy their customer. Well, I generally handle unhappy customers by listening them. The main thing an unsatisfied customer wants is to be heard. So I let them speak first and thereafter I try to solve their problem.4. There are so many hotels. Why you particularly applied here?It is the most common and often asked interview question. One has to tell reasons as to why he or she fits into this position. Think of all the good qualities in your personality that makes you suitable for the job. Remember, you have to tell how your studies, skills, experience and personal qualities will contribute to the work of the hotel.5. Why are you leaving your previous job?Remember, never abuse or disrespect your previous employer. You can politely answer this question by saying that there was no growth scope in my previous hotel that is why I left it. I am looking for a company with long term growth opportunities.These are some of the frequently asked interview questions. I hope now you will not face any problem in answering the above questions.